Sacred Heart App – Privacy Policy

Last Updated: May 23, 2025

1. Who Are We?

Sacred Heart is an organization dedicated to providing comprehensive care services for the elderly. Our mobile app connects users with home care providers, caregiver training programs, and specialized support in several countries.

For the purposes of the General Data Protection Regulation (GDPR) and other applicable privacy laws, the data controller is:

Sacred Heart International Services LLC
[Main address without ZIP code]
📧 Contact email: secredheart_alh@yahoo.com

2. What Personal Data Do We Collect?

Depending on your use of the app, we may collect:

Identification data: full name, profile photo (if uploaded).
Contact data: email address, phone number, physical address.
Professional data: training and work experience (for caregivers).
Health data (sensitive): basic medical needs of the person being cared for (only with explicit consent).
Navigation data: IP address, device type, OS, session length, approximate location.
Usage data: service history, reviews, requested services.
Financial data: payment and billing information (processed securely by third parties like Stripe or PayPal).

3. Why Do We Process Your Data?

Your personal data is processed for the following purposes:

To provide and manage the services offered through the app.
To manage your account and user profile.
To process payments and issue invoices.
To send service updates, support notices, or promotional messages (with your consent).
To comply with legal obligations.
To improve and personalize your user experience.

4. Legal Basis for Processing

We process your data based on:

Contract performance: providing our services.
Consent: for sensitive data and marketing communications.
Legal obligations: regulatory compliance.
Legitimate interest: app improvements, fraud prevention.

5. Who Do We Share Your Data With?

We may share your data with:

Technology and payment service providers.
Health authorities or legal entities, if required by law.
Affiliates and partners who operate under the same privacy principles.

We do not sell or rent your personal data.

6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA) or other countries with similar data protections, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

7. Data Retention

We retain your data as long as you use the app and for up to 5 years after your account is closed.
Sensitive data is deleted once no longer needed or upon withdrawal of consent.

8. Your Rights

You may exercise the following rights at any time:

Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Object to certain types of processing.
Request data portability.
Withdraw consent at any time.

📧 To exercise your rights, contact us at: secredheart_alh@yahoo.com

9. Children’s Privacy

This app is not intended for users under the age of 16. If we discover that we have collected data from a minor without parental consent, we will delete it promptly.

10. Cookies

This app uses necessary, analytics, and performance cookies. You may manage your preferences through your device settings. Please refer to our Cookie Policy for more details.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via the app or by email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

📧 secredheart_alh@yahoo.com

You may also contact your local data protection authority.

Nosotros

20 años de experiencia trabajando con personas de la tercera edad